Junior Infrastructure Support Engineer

    • Job Tracking ID: 512264-775557
    • Job Location: Chicago, IL
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: June 05, 2021
    • Years of Experience: 2 - 5 Years
    • Starting Date: July 1, 2021
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Job Description:

Who we are:

Established in 2003, Ocean Tomo, LLC, is the Intellectual Capital Merchant Banc™ firm providing Opinion, Management and Advisory services centered on intellectual property assets. Practice offerings address financial expert testimony, valuation, technical insights, strategy, ratings, risk management, venture development, investments and transaction brokerage. Ocean Tomo assists clients - corporations, law firms, governments and institutional investors - in realizing Intellectual Capital Equity® value broadly defined.

Our mission is to be the premier merchant banc and the first choice for all financial services related to Intellectual Capital Equity® value.

We are looking for a Junior Infrastructure Support Engineer who can join our team in Chicago:

  • Provide first-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; update the helpdesk ticketing system accordingly
  • Tier 1 support examples include:
    • Troubleshooting basic networking, desktop, printer problems
    • Setup of new computers, users, and providing basic training
    • Assisting with audio visual/VoIP setup and troubleshooting
    • Monitoring Helpdesk for tickets assigned to the queue and process first-in first-out based on priority. May include remote weekend support
    • Managing and triage of multiple incoming issues effectively by understanding customer needs and escalating as necessary
    • Installing (move, add, change), maintaining and configuring VoIP phones, PCs, network printers, and other computing devices
    • Assisting senior team in pre and post-project tasks and clean-up
    • Creating, updating, and maintaining internal and client facing documentation
    • Taking note of customer needs for new technology or products and bringing these to the CTO and/or team lead as necessary
    • Building and imaging client workstations

Experience and Skills:

  • Degree in Computer Science, Networking, Information Security, or related field.
  • 1-2 years of relevant experience
  • Minimum 1-year customer service experience preferred
  • Experience of at least 1 years in a service desk or helpdesk environment preferred
  • Excellent customer relations and telephone communication skills
  • Exceptional attention to detail and proven ability to accomplish tasks
  • Ability to collaborate with various departments and external organizations
  • Excellent written and verbal communication skills
  • Troubleshooting experience on Windows 7/10 platforms greatly desired
  • Experience supporting and troubleshooting Microsoft Office applications
  • Experience supporting and troubleshooting mobile devices, including Blackberry, iPhone, and Android
  • Experience dealing with vendor support to deal with software, firmware, and hardware issues
  • Ability to prioritize and manage time and requests efficiently
  • Ability to take direction, as well as work independently, or in a team setting
  • Other duties as assigned by management
  • May include travel